Managing Unexpected Household Problems

Dealing with a Leak or Plumbing Issues

If You Own the Property:

Stay Calm

• Take a deep breath and focus on the steps you need to take.

Turn Off the Water

• Locate the stopcock (usually under the sink or near where the water supply enters the house) and turn it clockwise to stop the water flow.

Assess the Severity

• Identify where the leak is coming from (e.g., tap, pipe, or appliance).

• If water is pooling, use towels or buckets to minimise damage.

Check for Immediate Repairs

• Tighten loose connections or tape minor pipe cracks with plumber’s tape.

Contact a Plumber

• Search for local plumbers online or through trusted directories like Checkatrade or Rated People.

• Ask for a quote before confirming a visit.

Prepare for the Plumber

• Clear access to the affected area.

• Ensure pets are safely out of the way.

During the Visit

• The plumber will inspect the issue and provide options.

• Be prepared to ask questions (e.g., cost, time needed, guarantees).

After Repairs

• Ask for a receipt and details of the work completed.

• Check the repair before the plumber leaves.

Prevent Future Issues

• Regularly inspect pipes and appliances.

• Insulate pipes to prevent freezing in winter.

If You Rent the Property:

Contact Your Landlord or Agent

• Call or email to inform them of the issue immediately.

• Provide clear details about the problem.

Minimise Damage

• Turn off the water supply and mop up excess water.

• Notify the landlord if you cannot find the stopcock.

Follow the Landlord’s Instructions

• They may arrange a plumber or provide further steps.

Document Everything

• Take photos or videos of the leak and any damage.

• Keep a record of communications with your landlord.

Expect the Visit

• The plumber arranged by the landlord will inspect and repair the issue.

• Ensure they have access to the affected area.

Dealing with Electrical Issues

If You Own the Property:

Stay Safe

• Do not touch exposed wires or wet appliances.

• Turn off the electricity at the fuse box.

Identify the Problem

• Check if the issue affects just one appliance or the whole house.

• Test sockets with another device to confirm.

Call an Electrician

• Use local directories to find a certified electrician (e.g., NICEIC or MyBuilder).

• Provide details about the problem when booking.

During the Visit

• The electrician will inspect the system and advise on repairs.

• Confirm costs and ask about guarantees.

Preventative Measures

• Regularly test smoke alarms and avoid overloading sockets.

If You Rent the Property:

Inform Your Landlord

• Describe the issue and explain if it’s urgent (e.g., no heating).

Avoid DIY Repairs

• Let the landlord handle repairs to avoid liability.

Document the Issue

• Take photos or videos if needed.

Await the Electrician

• The landlord will arrange a visit. Be ready to provide access.

Structural Problems (e.g., Cracks or Damp)

If You Own the Property:

Assess the Problem

• Determine if the issue is cosmetic or structural.

Seek Professional Advice

• Contact a structural engineer or surveyor for assessment.

• Use directories like RICS Find a Surveyor.

Arrange Repairs

• Hire a specialist based on the advice. Platforms like Rated People or MyBuilder can help.

If You Rent the Property:

Notify Your Landlord

• Report the problem as soon as possible.

Prevent Further Damage

• Take measures like ventilating damp areas.

Follow Up

• Keep records and remind your landlord if needed.

General Tips

• Know Your Rights: Familiarise yourself with tenant or homeowner responsibilities.

• Emergency Contacts: Keep numbers for plumbers, electricians, and your landlord handy.

• Insurance: Check your home insurance for coverage on repairs or damages.

• Support: If overwhelmed, contact Citizens Advice for further help.

Final Thoughts

It can be very overwhelming when something goes wrong where you live, but if you take these steps and ask for help if you are unsure about what to do, you can manage unexpected household problems with greater confidence. Be kind to yourself and remember, there are people you can contact to help with these unexpected problems.